Terms and conditions

Agreement

We advise you to read our Terms of Service carefully and understand them well. All the clauses in the Terms of Service of 11Caps are delineated below and included in the medium of reference that can be accessed by clicking on the related links. You should make sure that you have read and understood our Agreement, including our Terms of Service, well before becoming a member of 11Caps. By registering on 11Caps, you agree to follow our Terms of Service, Privacy Policy and Game Rules. You are completely bound by our Agreement in any instance when you choose to use our Services or Games or software. We reserve the right to modify and amend our Terms of Service at any time. When we make any changes to our Terms of Service, we shall inform you about the revisions by sending you a notice at your email address registered with us. We shall also update such changes on our Website. We may make changes to our Terms of Service in order to review or change any of our Policies and Game Rules. If you do not agree to the changes made, you may cease your use of our Services of online Fantasy Cricket games by informing us that you have deleted your account. If you continue to use our Services after any amendments or changes, it shall be assumed that you have accepted the changes made in the Agreement and you agree to our new Terms.

Warranty

11Caps aims to provide information that is accurate, complete, and reliable at the time of publishing or posting it. However, 11Caps makes no representations about the correctness, completeness or suitability of any information published on its Website or contained in its documents. All the information and related graphics are provided on an "as is" basis without warranty of any kind, express or implied. 11Caps hereby disclaims all warranties with regard to such information, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement. Regardless of 11Caps’s efforts to provide its Users with the Services of the highest quality, 11Caps does not provide Users with any warranty or representation whatsoever regarding the quality, fitness for purpose, completeness, merchantability, non-infringement or accuracy of the Software, the Website and the Fantasy Cricket games. 11Caps makes no warranty that its Software, Website, Games or Servers shall be uninterrupted, timely or error-free, that defects shall be corrected or that the features and Services provided therein shall be free from viruses or bugs of any kind. 11Caps reserves the right to determine, at its sole discretion, whether it is responsible for any malfunction or disruption. 11Caps reserves the right to limit your tournament/game participation or terminate your account in case it determines that you have intentionally caused such a malfunction or disruption. 11Caps is not liable for any potential winnings from any unfinished tournaments or unfinished online Fantasy Cricket games.

Use of Software

Commercial use of our Software is strictly forbidden. Users are only allowed to use the Software for their personal entertainment. Under no circumstances shall Users be permitted to use their accounts on 11Caps.com for any purpose other than playing the Games for entertainment. Users may not attempt to modify, decompile, reverse-engineer or disassemble the Software in any way. The use of artificial intelligence including, without limitation, robots is strictly forbidden in connection with the Software and the Games. All actions taken in relation to Fantasy Cricket games by Users must be executed personally by Users using the user interface accessible through the Software.

Your Password, Your Responsibility

After you have registered on our Website, it is solely your responsibility to keep your password absolutely confidential. Make sure you do not share your password with anybody, be it your family, friends or anyone else. We are not responsible in any way if your user account is logged in or accessed by anybody else using your password.

Eligibility and Jurisdiction Policy
Breach and Consequences

In the event of breach of any of our Terms of Service, evidenced by our investigation, or if there is reasonable belief that your continued access to our Website is detrimental to the interests of 11Caps Fantasy Cricket, our other Users or the general public, we may, at our sole discretion, take any or all of the following actions:

  1. Restrict games between users suspected of colluding or cheating;
  2. Permanently freeze your user account on the Website;
  3. Seize the money in your user account;
  4. Demand damages for breach and take appropriate civil action to recover such damages, and/or initiate prosecution for violations that amount to offences in law.
  5. Additionally, in the event of a material breach thereof, we reserve the right to bar you from future registration on the Website.

The decision of 11Caps Management on the action to be taken as a consequence of breach shall be final and binding on you. Any action taken by 11Caps Fantasy Cricket platform shall be without prejudice to our other rights and remedies available in law or equity.

Governing Law, Dispute Resolution and Jurisdiction

This Agreement shall in all respects be governed and interpreted and construed in accordance with the laws of India. All disputes, differences, complaints, etc. shall be subject to arbitration under the Indian Arbitration and Conciliation Act, 1996.

Content

All content and material on the Website, including, but not limited to, information, images, marks, logos, designs, pictures, graphics, text content, hyperlinks, multimedia clips, animation, games and software (collectively referred to as "Content" hereinafter), whether or not belonging to 11Caps, are protected by applicable intellectual property laws. Additionally, all chat content, messages, images, recommendations, emails, images sent by any Users can be logged/recorded by us and shall form part of Content and 11Caps Fantasy Cricket platform is free to use this material in any manner whatsoever.

Our Website may contain information about or hyperlinks to third parties. In such cases, we are not in any way responsible for the content on such websites, and we do not provide any express or implied warranty of the accuracy, completeness, suitability or quality of the content belonging to such third-party websites. You may choose to rely on any third-party content (content that does not belong to 11Caps) posted on our Website solely at your own risk and liability.

If you visit a third-party website through any third-party content posted on 11Caps.com, you will be subject to the terms and conditions applicable to that content. We neither control nor are we responsible for the content published on such third-party websites. The existence of a link to a third-party website on our Website is not in any way an endorsement of that website by us.

Contest Formats
Private contest
Indemnity

To the extent permitted by law, and in consideration for being allowed to use our Services and participate in our Contests, you hereby agree to indemnify, save and hold harmless and defend us (to the extent of all benefits and awards, cost of litigation, disbursements and reasonable attorney's fees that we may incur in connection therewith including any direct, indirect or consequential losses, any loss of profit and loss of reputation) from any claims, actions, suits, taxes, damages, injuries, causes of action, penalties, interest, demands, expenses and/or awards asserted or brought against us by any person in connection with:

  1. Infringement of their intellectual property rights by your publication of any Content on our Website;
  2. defamatory, offensive or illegal conduct of any other player or for anything that turns out to be misleading, inaccurate, defamatory, threatening, obscene or otherwise illegal whether originating from another player or otherwise;
  3. Use, abuse or misuse of your user account on our online Fantasy Cricket Website in any manner whatsoever;
  4. any disconnections, technical failures, system breakdowns, defects, delays, interruptions, manipulated or improper data transmission, loss or corruption of data or communication lines failure, distributed denial of service attacks, viruses or any other adverse technological occurrences arising in connection with your access to or use of our Website; and
  5. Access of your user account by any other person accessing the Services using your username or password, whether or not with your authorization.
Governing Law and Jurisdiction

Our Terms of Service and Privacy Policy shall be interpreted in accordance with the laws of India. Any dispute, controversy or claim arising from our Terms of Service or Privacy Policy shall be subject to the exclusive jurisdiction of the civil courts at New Delhi.

Refund Policy

All deposits and purchases made and fees paid on 11Caps.com to play or in connection with Fantasy Cricket are final. All transactions are final. We recognize that customer satisfaction is extremely important to us, so only error-oriented transaction cases shall be reviewed.

If you are not fully satisfied with any deposit/purchase made or fee paid on 11Caps and feel there is an 'Error’ in the transaction, please let us know about that within 3 days from the transaction date, and we shall certainly review the transaction and determine the resolution at our own discretion.

11Caps reserves the right to cancel any matches for any reason, with or without disclosure of the reason, and refund all fees paid for such matches by any and all users.

11Caps forbids Users from joining any game rooms after a cricket match related to the game room (identified by the Series) has begun.

Legality
Fantasy Score and Feeds

11Caps Fantasy Cricket platform may obtain the score feed and other information required for the computation and tabulation of score points from third party service provider(s). In the rare event that any error in the computation or tabulation of score points, selection of winners, etc. as a result of inaccuracy or incompleteness of the feed provided by the third-party service provider comes to its attention, 11Caps.com shall make best efforts to rectify such error prior to the distribution of prizes. However, 11Caps.com hereby clarifies that it relies on the accuracy and completeness of such third party score/statistic feeds and does not itself warrant or make any representations concerning the accuracy thereof and, in any event, shall take no responsibility for inaccuracies in computation and tabulation of score points or the selection of winners as a result of any inaccurate or incomplete scores/statistics received from such third party service providers. Users and Participants agree not to make any claim or raise any complaint against 11Caps in this respect.

In Starting Line-up Feature: Purpose of indicating a player's inclusion in final starting line-up is only to provide information and assist a user in selecting his/her team on 11Caps. While indicating a Player's inclusion in starting line-up is given by 11Caps on the basis of information/data received through feed providers, publicly available information. Users are advised to do a thorough research of their own from official sources and/or other available sources of information. 11Caps, shall not take any liability, if a player earlier indicated as 'Playing' does not play or start for any reason whatsoever.

Bonuses: The following conditions apply to all the Fantasy Cricket Bonuses and Promotions/Offers (Instant Bonus, Friend Referral Bonus, Free Bonus, Earnings Bonus) on www.11Caps.com and all Users who receive a Bonus or Promotion amount are bound by them:

Free Bonus: This is a bonus that first goes into your Bonus account and then gradually from your Bonus Account to your Balance Account as you join game rooms and pay the match fee. The bonus is released at 4% of the Match Fee for every Fantasy Cricket room you join, pay the match fee and stand a winner or loser in the game, i.e. the game finishes.

Instant/Deposit Bonus: This is a bonus you get instantly. On every deposit, the full bonus is added to your Account Balance right away and you can actually play with it all. In 'Slow Bonus' you only get the predefined % of your bonus on the match fee for every Fantasy Cricket game room you join, so its slower.

Friend Referral Bonus: This bonus is like an instant bonus. For every friend you refer who plays a cash game on 11Caps.com (deposits money, joins and wins or loses in a cash game room), we give you an Instant Bonus for referring that friend.

Free Money Prize: This is an offer that allows you to play a game without paying any entry fee at all but you can win a cash prize in this room. For example, you can join a Rs. 500 prize room with no entry fee and win the cash prize.

Bonuses & Terms and Conditions

Deposit Bonuses are added to this bucket

Promotional winnings (Winnings at Freeroll contests) are added to this bucket

The Sign-up Bonus and Referral Bonuses, are added to this bucket once user makes a minimum deposit of Rs.100

The user cannot join Private Contests using this cash amount

The user cannot withdraw cash from this bucket

Score

This is moved to Winnings/Withdrawable bucket only when the user converts to a cash player (Deposits cash & play a cash game)

Playable bonus and Locked bonus (If any) given to the user if not utilized within 15 days from the day of disbursement will be expired.

Prizes: Terms and Conditions
  1. A User can win only one prize in a day.
  2. 11Caps will email all winners to notify them 24 hours after the match ends.
  3. In the scenario of a User winning multiple prize rooms in a day, the User will win the prize for the first room that he/she joined on that particular day. The Users with the second-highest points in the other game rooms will win the prizes.
  4. Every User is allowed only one entry in any Free Entry-based Prize Money or Prize Item room. You are not allowed to enter our Fantasy Cricket rooms using multiple accounts.
  5. Freight and shipping charges and customs duties on all prizes shall be borne by the winners.
  6. All prizes shall be subject to tax deduction (TDS) as per the Income Tax Act 1961. Winners will be provided TDS certificates in respect of such tax deductions. Winners shall be responsible for payment of any other applicable taxes, including, but not limited to, the income tax and gift tax in respect of the prize money.
  7. By downloading and/or using the licensed 11Caps application, you acknowledge and agree to the following:
    • 11Caps, its subsidiaries and all group companies that collectively come under the name 11Caps are in no way responsible for the application and the content within. Also, your use of this application and Website is limited to a non-transferable personal use.
    • 11Caps has no obligation of warranty with respect to the Website or Content on it. All claims, liabilities, losses, damages, costs and/or expenses that occur because of using 11Caps Products, Services, Website or the Content on it are the sole responsibility of the User. 11Caps is not responsible to address claims relating to the Website and/or your use of the Website or the Products and Services available on it.
    • 11Caps is not responsible for any third-party infringement claims that your possession and/or use of any third-party's intellectual property infringes intellectual property rights.
  8. We allow people from all the states and union territories of India, except Assam, Odisha, Telangana, Nagaland and Sikkim, to play Fantasy Cricket games on 11Caps.
  9. All the standard terms and conditions of 11Caps apply.
  10. The decision of 11Caps Management shall be final and binding in case of any dispute.